Vice President - Professional Services Seattle, Washington, United States

Overview

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution : online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

About the Role

As the Vice President of Professional Services , you will own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers. You’ll lead and scale a high-impact team of leaders and practitioners responsible for enabling customer success from Day 1 through effective project governance, strategic alignment, and operational excellence.

This executive role is ideal for someone who thrives in driving customer transformation at scale, leading with data and AI enablement, building cross-functional trust, and developing the next generation of delivery leadership. You will work closely with Product, Sales, Customer Success, and Engineering to ensure that Professional Services is a strategic growth lever for the business.

What You’ll Be Doing

• Organizational Leadership & Talent Strategy

Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs.

Serve as the executive sponsor for critical accounts and complex enterprise rollouts.

Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning.

Own the PS playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks.

Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness.

What You’ll Need

Core Competencies We Value

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