The Store Manager is responsible for all business operations of an assigned store location. By applying individual judgement and autonomy, this position will provide excellent customer service, maximize the sales / gross profit, and ensure the store location is organized, secure, and well maintained. The Store Manager is also responsible for the daily direction and on-the-job training of Store Manager Trainees and Assistant Store Managers, if applicable.
Responsibilities and Accountabilities
Sales Management
- Use knowledge and judgment to diagnose customers fluid connector issues.
- Formulate solutions to recommend suitable product solutions.
- Provide excellent customer service and maintain positive professional relationships.
- Provide the appropriate products and fabricate hose assemblies.
- Resolve customer service problems and complaints.
- Develop outside quotes and sales orders for Outside Sales team.
- Manage cash and payment systems.
Marketing Management
Create customer awareness and promote the entire fluid connector product offering.Devise strategies with product layout so it maximizes sales, improves customer traffic flow, creates a better appearance and customer satisfactionSeek, continuously develop, and record knowledge and information about competitor activity, pricing, and tactics; Formulate strategies for building sales.Customer Account Management
Use autonomy to build relationships with prospective and established customers.Collaborate closely with Outside Sales team to provide relevant customer information and sales leadsActively engage in customer capture programsEnsure that intellectual property is confidential, maintained, and secure.Inventory Management
Evaluate and manage store inventory by reviewing historical sales data.Use discretion to maintain and augment the appropriate stock levels of the store.Use judgment to stock, carry, increase, decrease and expand product offerings as needed for stores unique territory.Use judgment to determine appropriate timing, method, and vendor to procure products.Use daily store reporting to manage open sales and counter orders, POs, and held invoices.Provide cycle count information to correct department.Handle receiving, shipping, and stocking of inventory.Operations and Facility Management
Perform all routine tasks to open and close the store location.Complete annual store audits in partnership with RSMControl, maintain and provide security to all facility assets.Ensure that the facility is kept organized, clean, and well maintained.Identify facility issues and handle with appropriate solution or notify RSM, as required.Personnel Management
Train, supervise, and delegate tasks to Store Manager Trainees and Assistant Store Managers, if applicableRecommend specific appropriate training needed for Store Manager TraineesProvide performance feedback to Regional Support Managers of Store Manager Trainees and Assistant Store ManagersQualifications and Skills
Minimum of 2 years of excellent customer service and management experienceComplete and maintain Parker Store Professionalcertification.Have good business acumen to interpret needs and formulate appropriate operatingpractices.Ability to perform multiple tasks simultaneously and independently, possess proficient organizationalskills.Possess proficient oral & written communicationskills.Have a mechanical aptitude to diagnose and understand complexissues.Be results oriented with a desire tosucceed.Possess proficient math skills and can apply metrics & metricequivalents.Ability to read & interpret documents such as product manuals, purchase orders & proceduremanuals.High School graduate or equivalent educationrequired.Physical Requirements
Must be able to lift, push & pull up to150lbs.Regularly required to stand, walk, bend, stoop, kneel, reach, push, pull, andclimb.Manual dexterity required to operate machinery andtools.Work Environment
Work performed in a workshopenvironment.Routinely uses standard office equipment (i.e. : computers, phones, fax machines) as well as hand and power tools (i.e. : hose saws, pliers, box cutters, tape measure, and crimping machine)Exposed to several elements but with none present to the extent of being disagreeable (i.e. : noise from equipment and occasional odor that comes from cutting rubber hose)This position cannot be performed remotely.Supervisory Responsibilities
May need to supervise, delegate work, and train Store Manager Trainees or Assistant Store Managers, as assigned.Colliflower, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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