SMB ACCOUNT MANAGER, Retail

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As an Account Manager on our SMB Retail team youll be at the forefront of helping diverse dynamic business owners thrive with Square. Reporting to our Retail team lead your role is all about building meaningful partnerships with clients in the retail spaceunderstanding their unique needs crafting innovative solutions and championing them within Square.

In this role youll become a creative problem-solver finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor youll not only support clients day-to-day but also uncover new growth opportunities expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients journeys advocating for them with decision-makers and turning their challenges into achievements.

You Will

• Be responsible for growing and retaining a multi-million dollar customer base
• Understand Retail customer needs to help achieve their business goals through Square
• Cross sell and upsell products based on discovering customer needs
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program through multiple seller touch points
• Work with our Sales Support and Product teams to ensure customers have the best possible experience across all aspects of Square

You Have

Pay Transparency

Block takes a market-based approach to pay and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future. To find a locations zone designation please refer to this resource. If a location of interest is not listed please speak with a recruiter for additional information.

Zone A :

$106000.00 - $159796.00

Zone B :

$99112.00 - $148694.00

Zone C :

$90610.00 - $136006.00

Zone D :

$80002.00 - $119900.00

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

Required Experience :

Manager

Key Skills

Business Development,Develop Long Term,Key Decision Makers,Customer Service,Buyers,Business Review,POS,Product Knowledge,Retail Sales,Account Management,Client Relationships,Customer Relationships,Territory,Sales Goals,Sales Process

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 80002 - 119900