Operations Excellence Manager (816050)Equus • Houston, TX, US

Operations Excellence Manager (816050)

Equus • Houston, TX, US

30+ days ago

Job type

Full-time

Job description

Operations Excellence Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Strategic Operational Leadership

Serve as a trusted advisor to the Project Director, providing expert guidance on operational strategy and execution.
Champion initiatives that enhance operational efficiency, reduce costs, and improve service quality across the center.

Service Design and Continuous Improvement

Lead the design and implementation of scalable, customer-centric processes.

Identify and execute continuous improvement initiatives across Operations.

Embed Lean Six Sigma methodologies to drive sustainable improvements.

Performance and Insight

Lead the development and maintenance of performance dashboards and KPIs to monitor operational health.

Use data analytics and business intelligence tools (e.g., Power BI) to identify trends, diagnose issues, and support decision-making.

Translate insights into actionable strategies that improve service delivery and customer experience.

Compliance and Quality Assurance

Ensure adherence to regulatory requirements, internal policies, and quality standards.

Oversee the implementation and maintenance of Quality Management Systems.

Oversee quality audits and reviews to ensure operational integrity and compliance.

Governance and Reporting

Produce high-quality reports and presentations for senior stakeholders, highlighting performance, risks, and opportunities.

Cross-Functional Collaboration

Lead cross-functional project teams to deliver strategic initiatives and process enhancements.

Build strong relationships with operational leaders to align improvement efforts with business goals.

Change Management and Culture Building

Drive change management efforts to support organizational transformation and the adoption of new processes.

Foster a high-performance culture that promotes innovation, ownership, and continuous improvement.

Training and Capability Development

Coach and mentor teams on operational excellence principles and tools, building internal capability in process improvement and quality management.

Oversee the design, preparation and delivery of high-quality and effective training programs across operational teams.

Qualifications

Related bachelor's degree from an accredited college or university or equivalent experience.

Lean Six Sigma (Green Belt or Black Belt). - Strongly Preferred

Proven experience in leading operational improvement initiatives in a contact center or service environment.

Proven experience of Quality Management Systems knowledge or certification for compliance and quality oversight.

Proven experience in using data and performance metrics to proactively identify issues and support decision-making, including proficiency with one or more business intelligence platforms (e.g. Power BI).

Must have proven skills in managing, coaching, mentoring and developing others.

Must have proven skills in teamwork, quality improvement and organizational change management.

Must have proven time management skills to perform in a fast-paced, high-pressure, high-volume environment.

Must be a flexible team player who is a motivated, confident self-starter.

Proficiency in utilizing a wide range of software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint), data management systems, customer relationship management tools, and other relevant software.

Demonstrated ability to work independently and as part of a team.

High level of integrity and commitment to customer satisfaction.

This is considered a driving position and as such your driver's license must be in good standing and you must have proof of valid automobile insurance.

Create a job alert for this search

Operation Manager • Houston, TX, US

Related jobs

Operations Manager

Aspire Commercial • Houston, TX, US

Full-time

Aspire Commercial is a fast-growing commercial real estate brokerage and property management firm based in Houston.We are building a modern, content-driven CRE company that combines best-in-class s...Show more

Last updated: 9 days ago • Promoted

Operation Manager

Michaels • Houston, TX, US

Full-time +1

Store Manager - Bunker Hill, TX.Lead the operational processes to deliver sales and profits while protecting our assets.Provide a well merchandised and well in-stock store by leading and supporting...Show more

Last updated: 30+ days ago • Promoted

Operations Manager Lead & Innovate in Global Freight Forwarding!

FreightTAS LLC • Houston, TX, US

Full-time

Sorry, Visa / sponsorship not available.Operations Manager Lead & Innovate in Global Freight Forwarding! .Location : Houston | $75K - $90K Base + Top-Tier Benefits . Are you an experienced logistic...Show more

Last updated: 30+ days ago • Promoted

Operations Manager

Houston Staffing • Houston, TX, US

Part-time

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show more

Last updated: 21 days ago • Promoted

Product Offering Operations Manager -Hybrid Cloud and AI Offerings-

Houston Staffing • Houston, TX, US

Full-time

Product Offering Operations Manager - Hybrid Cloud and AI Offerings.We are seeking a talented and experienced Product Offering Manager to lead the operational enablement and lifecycle management of...Show more

Last updated: 21 days ago • Promoted

Operations Manager

Cantin Designs LLC • Houston, TX, US

Full-time

Quick Apply

CANTIN DESIGN LLC] is looking for a Operations Manager to join our team in our [ Concord, NH 03303 ] office.This person will work to support the daily operations of the office.The ideal candidate i...Show more

Last updated: 30+ days ago

Operations Manager - ISO Tanks

FreightTAS • Houston, TX, US

Full-time

Operations Manager - ISO Tanks .Salary - $75k to $100k commensurate of experience .The client is a leading provider of transportation and logistics solutions, specializing in ISO tank containers.We...Show more

Last updated: 30+ days ago • Promoted

USPI Manager, Operations Excellence - Hybrid / must reside in Houston, TX

Tenet Healthcare • Houston, TX, US

Full-time

Manager, Operations Excellence.The Manager, Operations Excellence is responsible for ensuring center operations meets USPI's gold standard processes, practices and customer service levels to delive...Show more

Last updated: 8 days ago • Promoted

Outpatient Operations Manager

PsychPlus • Houston, TX, United States

Full-time

The current delivery model for mental health care is broken in this country.PsychPlus set out on a mission to reimagine how mental health care is delivered to folks who need it.Our goal is to provi...Show more

Last updated: 3 days ago • Promoted

OpEx Manager

Nouryon • Pasadena, Texas, USA

Full-time +1

The OpEx Manager leads the deployment and execution of the Operational Excellence activities within ISC with focus on our manufacturing sites. This position supports and coaches site teams and event...Show more

Last updated: 30+ days ago • Promoted

Operations Manager

Lunar Outpost • Houston, TX, US

Permanent

Are you passionate about shaping the future of humanity's presence in space? Lunar Outpost, a trailblazer in space robotics and planetary mobility, invites you to join our team! Lunar Outpost has m...Show more

Last updated: 30+ days ago • Promoted

Operations Manager

SERVPRO Team Wilson • Houston, TX, US

Full-time

Are you a results-driven leader ready to make a significant impact? SERVPRO Team Wilson is seeking an experienced and dynamic Operations Manager to lead our Mitigation and Emergency Response team i...Show more

Last updated: 5 days ago • Promoted

Sr. Operations Manager

Houston Staffing • Houston, TX, US

Full-time

Operations Managers are responsible for all budgetary, people development, and operations objectives.Operations Manager is responsible for all aspects of operation or functions at the site.Addition...Show more

Last updated: 21 days ago • Promoted

Digital Operations Manager - REBUILD.US

Amalgamated Foundation • Houston, TX, US

Full-time

Quick Apply

HOW TO APPLY Applications will be reviewed on a rolling basis and must be received by November 23, 2025.Applications received after the deadline may be reviewed dependent upon qualifications.Submit...Show more

Last updated: 22 days ago