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Office Assistant/Dispatcher
Office Assistant/DispatcherHome Run Plumbing • De Soto, IA, US
Office Assistant / Dispatcher

Office Assistant / Dispatcher

Home Run Plumbing • De Soto, IA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

Home Run Plumbing is seeking a motivated, detail-oriented Office Assistant to oversee the daily operations of our office. This role is critical to our success, as you'll be managing administrative tasks, dispatching technicians, booking customers and customer communications. Proficiency in QuickBooks Online is a plus. We're looking for someone organized, resourceful, and confident in running a fast-paced office that supports a busy plumbing team.

Key Responsibilities :

Office & Administrative Operations :

  • Answer phones, respond to emails, and schedule appointments
  • Maintain organized filing systems (digital and paper)
  • Order office and jobsite supplies, track inventory levels
  • Maintain and update job records, proposals, and service orders
  • Coordinate between technicians and customers for job scheduling and updates

Customer Service :

  • Serve as the primary point of contact for customer inquiries
  • Schedule and confirm service calls
  • Ensure a positive customer experience from first contact through job completion
  • Team Support & HR Tasks :

  • Maintain employee timesheets and attendance records
  • Help with onboarding and recordkeeping for new hires
  • Ensure office compliance with safety and employment regulations
  • Qualifications :

  • 1+ years of office assistant or administrative experience
  • Working knowledge of QuickBooks Online is a plus
  • Familiarity with the plumbing or skilled trades industry is a plus
  • Excellent multitasking, communication, and organizational skills
  • Proficient with Microsoft Office (Outlook, Word, Excel)
  • Experience with field service software is a plus (e.g., Housecall Pro, Jobber, ServiceTitan)
  • Compensation & Benefits :

  • Competitive pay based on experience
  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Opportunities for professional growth and advancement
  • How to Apply :

    Please email your resume and a brief cover letter to info@homerunplumbing.com . Include “Office Manager Application” in the subject line.

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    Office • De Soto, IA, US

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