Job Description
Job Description
Job Summary :
Home Run Plumbing is seeking a motivated, detail-oriented Office Assistant to oversee the daily operations of our office. This role is critical to our success, as you'll be managing administrative tasks, dispatching technicians, booking customers and customer communications. Proficiency in QuickBooks Online is a plus. We're looking for someone organized, resourceful, and confident in running a fast-paced office that supports a busy plumbing team.
Key Responsibilities :
Office & Administrative Operations :
- Answer phones, respond to emails, and schedule appointments
- Maintain organized filing systems (digital and paper)
- Order office and jobsite supplies, track inventory levels
- Maintain and update job records, proposals, and service orders
- Coordinate between technicians and customers for job scheduling and updates
Customer Service :
Serve as the primary point of contact for customer inquiriesSchedule and confirm service callsEnsure a positive customer experience from first contact through job completionTeam Support & HR Tasks :
Maintain employee timesheets and attendance recordsHelp with onboarding and recordkeeping for new hiresEnsure office compliance with safety and employment regulationsQualifications :
1+ years of office assistant or administrative experienceWorking knowledge of QuickBooks Online is a plusFamiliarity with the plumbing or skilled trades industry is a plusExcellent multitasking, communication, and organizational skillsProficient with Microsoft Office (Outlook, Word, Excel)Experience with field service software is a plus (e.g., Housecall Pro, Jobber, ServiceTitan)Compensation & Benefits :
Competitive pay based on experienceHealth, dental, and vision insurancePaid time off and paid holidaysOpportunities for professional growth and advancementHow to Apply :
Please email your resume and a brief cover letter to info@homerunplumbing.com . Include “Office Manager Application” in the subject line.
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