Project Manager / Implementation Manager
Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 100 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels.
Office Location : Greenville, DE (hybrid 3 days per week)
Product : AI-powered privacy compliance and data governance platform
Target Market : Mid-Market and Large Enterprises
Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
As a Project Manager / Implementation Manager, you will lead the end-to-end implementation of our client's AI-powered privacy compliance solutions, working closely with both enterprise customers and internal teams to ensure seamless delivery and client satisfaction. You'll coordinate project activities, manage timelines, and serve as clients' main point of contact, proactively resolving issues and keeping everyone aligned. Your expertise will help drive successful outcomes and shape the future of privacy technology for leading organizations.
What You'll Do
- Lead and manage end-to-end product implementations for clients
- Coordinate daily with clients and development teams, keeping both sides aligned and accountable
- Oversee and coordinate developer activities in a structured way : track tasks, monitor status, and ensure quality and deadlines are met
- Act as the main point of contact for delivery, reporting to the VP of Client Delivery
- Provide product expertise to clients and serve as a trusted advisor during the implementation phase
- Proactively identify and resolve issues, keeping projects on track
- Maintain clear and consistent communication with clients, developers, and senior management
- Create and maintain project tracking documentation and regular status reports
What You Bring
3+ years of experience in Project Management, Software Implementation, or Customer Success rolesStrong communication and interpersonal skills for working with both clients and internal teamsTechnical knowledge related to SaaS products or cloud-based platformsDemonstrated ability to manage multiple projects and cross-functional stakeholders simultaneouslyExcellent problem-solving, organizational, and time-management skillsProven client-facing experience, ideally in a B2B / SaaS environmentComfortable working in cross-functional teams (product, engineering, support)Ability to work from the office in Greenville, DE, 3 times per weekBonus : background in privacy and knowledge of regulations (GDPR, CCPA, etc.)Key Success Drivers
High ethical standards, honesty, and transparencyProactive, energetic, involved in company life, and provides feedbackCustomer-centric approachComfortable working in a fast-changing startup environmentCommitment to data privacyWhy Join?
Competitive salary : $90,000-$125,000 per year (negotiable depending on your experience)Comprehensive benefits : 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)401(k)Hybrid schedule (3 days per week) and paid vacationCompany-paid life insurance coverageTuition reimbursement programRapid career growth opportunitiesCollaborative company culture and supportive, inclusive environmentCompany-paid events, celebrations, and in-office dinnersOpportunity to make a significant impact in the field of data privacy and AIWe are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.