Medical Staff Coordinator

Job Description

What Makes Us Different?

At FMOLHS, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.

Job Summary

Works in collaboration with Medical Staff Services leadership to facilitate operations of the Medical Staff Services Department. Responsible for credentialing, privileging, and onboarding of physicians, advanced practice professionals, and clinical assistants in the Acadiana Market. Works closely with medical staff leaders, hospital administration, with regard to medical staff, Rules and Regulations and Bylaws issues. Assists with the oversight and changes relative to the governing documents of the medical staff organization, as well as with compliance with regulatory standards and accredited agencies, including survey preparation. Relies on education, experience, professional training and judgment to accomplish responsibilities. A high degree of attention to detail, creativity and latitude is expected and this position works under minimal supervision.

Minimum Requirements

Experience : 2 years healthcare administrative experience

Education : High School or Equivalent

Apply now! Here, you are more than an employee. You are a team member, a co-worker, our friend and part of our family. Our healthcare team is working together to heal this community one patient at a time!

Responsibilities

1. TECHNICAL TASKS

• Responsible for coordination of the Medical Staff and Advanced Practice Professional Staff application process, including initial appointment, reappointment, and privileging activities. Throughout this process, maintains knowledge of and acts in accordance with the medical staff policies, bylaws, rules and regulations, and Joint Commission standards to ensure qualified practitioner care. Activities associated with this function include but are not limited to : ensuring applicants meet eligibility threshold criteria for membership; triggering of electronic application; management of application timeline; verification of credentials; review of application for completeness and compliance; monitoring of various industry databases for evidence of potentially adverse information; red flagging potentially adverse information for medical staff leadership review; identification of areas where practitioners may not meet privileging or membership criteria; assembly of verified information and preparation for review; notification of action. Communication is maintained with the applicant and the System Verification Office as necessary throughout this process.
• Facilitates application review and recommendation / approval processes. Ensures applications are routed through the proper channels (Department Chairs, Credentials Committee, Medical Executive Committee, and Board of Directors) timely and signatures are obtained as appropriate. Utilizes electronic application software to route application to appropriate parties for review and / or formal approval.
• Facilitates activities associated with Medical Staff and Advanced Practice Professional Staff onboarding and resignation. Activities associated with onboarding include, but are not limited to : scheduling of EMR training or test-out, interview with CMO or Physician Executive (as dictated by policy), facility orientation and tour (as assigned), completion of orientation packet / code of conduct, and activation of appropriate badge access. Activities associated with resignation include, but are not limited to : timely termination of computer and badge access, updating of record in credentialing software, etc.
• Monitors expirables, including CDS, DEA, licensure, medical malpractice insurance, etc., to ensure compliance with minimum threshold eligibility criteria. Notifies Manager, Divisional Director, Physician Executive, or CMO timely of any upcoming expirations so that they may intervene and offer assistance to the provider.
• Accepts, processes through appropriate channels, and monitors duration of all requests for temporary privileges, observation privileges, additions / deletions of privileges, and / or changes in staff status.
• Oversees credentialing database to ensure accurate, up-to-date information. Responsible for maintenance of medical staff (credentials) files, ensuring they are current, complete, and confidential.
• Oversees the processing of hospital affiliation requests.
• Provides problem resolution, continuous customer service support, and service recovery to providers. Assists providers and provider office staff with troubleshooting EMR and other concerns. Consults with other departments and FMOLHS Information Systems department as necessary to resolve issues timely. Escalates concerns up the chain of command when necessary.
• Oversees computer / system access for providers and provider office staff. Processes requests for access to EMR and associated programs (EPIC, Care Connect, EPCS, etc.). Ensures level of access is appropriate. Upon resignation, terminates access timely to ensure PHI confidentiality.
• Prepares agendas for Medical Staff committee (and other) meetings and attends as necessary to ensure proper coverage. Responsible for preparation and finalization of committee minutes, attendance rosters, and supporting documentation. Initiates follow-up action as dictated by the committee decisions. (as assigned)
• Provides assistance to management and physician leaders as assigned. This includes but is not limited to : OPPE and FPPE process, CMEs and other educational events, flu documentation initiative, etc.
• Responsible for accurate publication of multiple Emergency Department call schedules onto the intranet-based Physician's On Call Calendar (as assigned). Ensures change requests are processed timely, and the appropriate parties are notified.

Coordinates payment for Emergency Department call coverage (as assigned). This includes distributing call summary forms, collecting completed forms, processing and submitting forms to Accounts Payable. Responsible for accuracy and timeliness of payments.

2. CRITICAL THINKING

3. INTERPERSONAL RELATIONS

Qualifications