Practice Reception Team Leader
Job No : JR107662
Hollywood Private Hospital
Permanent
Administration / Support Services
- Join our busy and professional reception team as a Team Leader
- Grow your career across Ramsays well-respected national network!
The Opportunity
Working within our Ramsay Health Plus outpatient department a multidisciplinary Allied Health Practice located at Hollywood Private Hospital.
To excel in this position you should have at least 3 years of experience leading a medical practice.You are a natural leader who enjoys mentoring others developing staff and promoting a team culture focused on outstanding customer service and professionalism throughout the patient journey.Your exceptional interpersonal skills make you a positive and effective team player thriving in a fast-paced environment where you can showcase your supportive and engaging leadership style.You are well-versed in the legislative requirements for maintaining the integrity and confidentiality of information proficient in Microsoft Office and experienced with medical practice software.You will be required to undertake duties as part of a team working collaboratively and sharing roles and responsibilities as well as using initiative and drawing on resources within the department managing all necessary clerical requirements of reception services.You will have strong focus on detail highly developed relationship skills a commitment to customer service a can do approach and above all an unwavering commitment to client confidentiality and privacy.You will interpret and advise on policies systems manuals and procedures within the department liaising with other administrative leads across the Ramsay Health Plus network.Reporting to the Practice Manager you will work amongst a friendly and supportive team while maintaining positive relationships and strong communication networks with all staff and customers.
Skills and Experience
You are a proactive and people focused leader with strong communication and customer service skills and a keen eye for detail. You thrive in a fast-paced environment taking initiative and ensuring seamless operations.
Your ability to motivate and support your team will see you succeed in this dynamic leadership role.
Essential criteria :
Minimum 3 years team leader or office manager in a medical receptionist / administration positionCertificate III in Business Administration or similarProficient user and understanding of patient management systems (software e.g. Genie Nookal)Computer literacy including Microsoft suite of programsExcellent time management skills and ability to complete tasks within designated timeframes with minimal supervisionDemonstrated problem solving skillsAbility to actively liaise with staff and patients to ensure the information process is completed accurately and conducted professionally and efficiently.Demonstrated ability to successfully manage individuals and work groups / Rosters for a teamProficient with Medical TerminologyDesirable criteria :
Previous leadership experience preferably within a health care environmentA detailed knowledge of MBS and Medicare requirementsExperience using Meditech or similar patient administration software highly desirableRemuneration : This is a level 3 position and renumeration will be based on levels of experience and qualification.
Whats in it for you
Professional Advancement : Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.Discounts : Hospital Allied Health & Pharmacy discounts - youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.Health and Wellbeing : Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support.Leisure / Social / Financial : Discounts for leisure travel with selected Hotels salary sacrifice opportunities e.g. airport lounge membership self-education expenses novated leasing and more.Why Ramsay Health Plus at Hollywood Private Hospital
Ramsay Health Plus (RHP) is an allied health practice based on Hollywood Private Hospital campus. Ramsay Health Plus facility boasts two rehabilitation gymnasiums hydrotherapy pool AlterG treadmill eight clinic rooms and a pilates studio.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at
How to Apply
All applications must be lodged online. Please click the Apply button within this ad to lodge an application (applications should include a CV and cover letter addressing the selection criteria above).
Applications made by recruitment agencies will not be considered.
Requirements
Provide or complete a National Police Check (conducted within the last 12 months)Depending on the role Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.For enquiries please contact Kylie Livingston Practice Manager via email at
Close Date : 26th November 2025
Advertised : 13 Nov 2025
W. Australia Standard Time
Applications close : 26 Nov 2025
W. Australia Standard Time
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Key Skills
Hyperion,Acquisition,Asset,ABAP,Basic,Activex
Employment Type : Full-Time
Experience : years
Vacancy : 1
