Hotel Shift Manager

Reports to :

Hotel Operations Manager

Job Summary :

This position assists the Hotel Operations Manager in directing and supervising the daily operational activities of the Hotel's Front Office Operations within the established guidelines, to meet property standards and guest service expectations.

Essential Functions :

• Create a memorable hospitality experience for our guests; provide great value and ensure guest satisfaction by leading, supervising, directing, and developing hotel management and Team Members to ensure that Guest Service Excellence is that standard.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Ensure guest satisfaction and works to achieve financial goals.
• Act on all implemented revenue strategies and goals as directed by the Hotel Operations Manager
• Manage and motivate all front desk, reservations bell and valet personnel with the daily supervision to include staffing, training, coaching / counseling, scheduling, and visually monitoring performance.
• Monitor lobby traffic and make staffing adjustments as needed.
• Organize and conduct pre-shift and departmental meetings to disseminate pertinent daily information. Attend other hotel meetings as deemed necessary.
• Checks and controls room reservations, front office systems, supply inventory, scheduling.
• Perform room inspections as needed which require bending, stooping, reaching overhead and moving throughout guest floors.
• Communicate with guests and employees to provide clear direction in advising and instructing staff in details of work.
• Attend and conduct meetings to obtain and disseminate pertinent information.
• Assist and guides other front office staff (Bell, Valet Gift Shop, Reservations).
• Manage guest service relations, training, and guest response processes.
• Communicate daily with other members of leadership, department heads, and Team Members to ensure proper operating procedures comply.
• Must be able to work all shifts.
• Ensure Security for the hotel's guests, Team Members, and property assets.
• Remain current on business trends and local activities, including the competitive market.
• Assist in conducting the departmental operational audits and assists in developing corrective action plans.
• Support hotel's training needs and efforts.
• Ensure that staffing is scheduled accordingly with regard to daily arrival and departure volume.
• Promote, develop, and maintain effective communication, interaction, and excellent relationships with all department leaders, which includes ensuring that the needs of outside departments and department leadership are identified and met efficiently and consistently.
• Observe and follow all safety procedures.
• Demonstrate and promote KLECH core values and guest service skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• Perform all functions with the highest level of integrity.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and / or deemed necessary by the Director.
• Perform other related duties as assigned.

Minimum Requirements to Qualifications :

Other Criteria :

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities :

Physical Demands :

Work Environment :

Conditions of Employment :