Customer Account Representative

Job Description

Job Description

Job Position : Customer Account Representative

Company : Style Netbox

Location : Charlotte, NC

Schedule : Monday to Friday – 8-hour shifts

Salary : $27 - $31 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a dedicated Customer Account Representative to join our team and play a vital role in enhancing customer satisfaction and fostering long-term relationships. In this position, you will be the primary point of contact for our clients, ensuring their needs are met, inquiries are addressed promptly, and issues are resolved efficiently.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer inquiries and provide timely resolutions to issues.
• Coordinate with internal teams to ensure customer needs are met effectively.
• Track account activity, maintaining accurate and updated records in our systems.
• Assist customers with onboarding and training on products and services.
• Identify opportunities for upselling and cross-selling additional services.

Qualifications

Benefits