Receptionist Supervisor

Receptionist Supervisor

Aspen Hills Healthcare located in Pemberton NJ is looking for a FT Receptionist Supervisor. We offer a pleasant working atmosphere, competitive wages and for full-time staff, a generous benefits package including Health, Dental, Vision, Matched 401(k), and PTO days.

Basic Function : Responsible for supervision of receptionist and performing reception duties in an efficient manner, in accordance with established procedures, and as directed by the Administrator.

Duties and Responsibilities :

• Operate paging / telephone system as required.
• Answer telephone and either relay call or message to the appropriate party.
• Receive inquires and release information in accordance with established guidelines.
• Maintain a current listing of all patients / residents' names and room numbers, along with a list of all emergency numbers and all department extensions.
• Give directions / information to visitors, etc.
• Report any suspicious persons to supervisor immediately.
• Maintain visitor log.
• Ensure visitors, etc., are following facility rules and regulations.
• Maintain confidentiality.
• Participate in overall quality assessment and improvements.
• Sort mail and place in various staff mailboxes.
• Maintain a petty cash fund for the patients / residents Personal Needs Account.
• Conduct self in a professional manner, creating a warm and friendly environment.
• Assists with administrative duties as requested.
• Maintain coverage for the reception area(s) within the facility to include coverage of staff's request for time off and call outs.
• Ensure that the call out logs are maintained and forwarded to Human Resources daily.
• Ensure that the work area is maintained neat and organized by all receptionist.
• Ensure that performance evaluations are completed on receptionist staff per facility protocol.
• Assist with admission work.
• Other related duties as may become necessary or as directed by the Administrator.
• Recognize your role as part of the QAPI efforts of your organization.
• Attend and ensure all receptionists attend trainings to build understanding and capacity to undertake QAPI work.
• Carry out QAPI roles and responsibilities as assigned.
• Follow established policies and procedures in support of QAPI efforts.
• Look for and share with leadership ideas for improvement in the organization.
• Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.
• Support QAPI efforts both verbally and non-verbally (i.e., via actions, and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.
• Assist Human Resource Director and or Administrator as needed.
• Other duties as assigned

Qualifications :