Customer Service Representative

Job Title : Customer Service Representative

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Location : Wilkes-Barre, PA 18702

Duration : 6 Months+ (Possibilities of Extension)

Position Summary :

• Responds to telephone inquiries and orders from homecare patients and referral sources.
• Provides information on equipment, supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Timely processing / facilitation of patient orders.
• Processes telephone orders by preparing patient paperwork.
• Verifies insurance and / or other methods of payment.
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
• May assist with the processing of billing paperwork.
• Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
• Accurately maintains files of all patient account profile information and referral source data.
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
• Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
• The primary responsibilities are to verify insurance coverage for potential new clients.
• Additionally, this person will re-verify insurance coverage for existing patients to process patient prescription needs successfully and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
• This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.