Client Service Manager

Client Service Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

If you have experience in the commercial (property / casualty) insurance environment, supporting a book of middle-to-large market accounts and have a valid property / casualty license, we are looking for a Client Service Manager who will be responsible for the day-to-day account management of Gallagher's relationships with assigned clients as their primary role. You will support the senior servicing staff / service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.

How You'll Make An Impact

• Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews.
• Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion.
• Answer client questions on applications and requested renewal information.
• Communicate and maintain good working relationships with markets.
• Assist in preparing renewal strategy documents and proposals.
• Prepare and / or check market submissions.
• Analyze quotes from carriers and negotiate terms and conditions.
• Responsible for binding of renewal coverage and the accuracy of programs that are bound.
• Process certificates, endorsements, invoices, policies, endorsements, and audits.
• Provide a high level of day-to-day technical support to the team.
• Ensure that all documentation is received on a timely basis and is accurate.
• Manage policy and endorsement follow up system, including maintaining reminder system.
• Prepare proposals and presentations to existing clients and prospective new clients.
• Navigate carriers' web sites to obtain endorsements, loss runs, renewal policies, and invoices.
• Communicate with markets for renewal policies, endorsement requests, and invoices.
• Assist other team members to balance workloads when needed.
• Provide backup for other team members during their absence.
• Undertake various duties as assigned.

About You

Required commercial (property / casualty) insurance knowledge and experience managing client relationships. Current Property and Casualty License. Bachelor's degree with 3+ years client service management experience-OR-High School degree / GED with 5+ years client service management experience. Behaviors proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engage others in consultative discussion. Effectively manages / balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include : Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more

We Value Inclusion And Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.