Security Manager, Prospect Park Zoo

Security Manager, Prospect Park Zoo

Position Title : Security Manager

Reports To : Zoo Director

Supervises : Security Department, including Assistant Security Manager, Security Supervisor, Assistant Maintainers and Admissions, Department Ticket Agents, Seasonal Guest Relations Associates

Position Objective : To manage the daily operations of the Prospect Park Zoo Security and Admissions Departments, and ensure the department is operated safely and efficiently, consistent with the policies and procedures of the Wildlife Conservation Society.

About Wildlife Conservation Society (WCS) : WCS stands for wildlife and wild places. As the world's premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation : our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.

Principal Responsibilities

• Lead and manage day to day activities and department staff of the Security and Admissions Department. Collaborate with other departments to facilitate positive guest experiences.
• Provide consistently excellent customer service to zoo guests and fellow employees. Create a safe and welcoming environment for all guests. Build a strong customer focused culture within the department.
• Manage the department's approved operating budget in accordance with established WCS policies and procedures. Provide regular budget updates to Zoo Director.
• Build relationships and coordinate Security Department activities between PPZ, New York City Department of Parks & Recreation, Prospect Park Alliance, NYPD, NYFD, and other stakeholders as needed.
• Monitor all alarm (e.g. fire, intrusion, life support) and video systems.
• Ensure that all department systems (e.g. alarm, video systems, lock / key / gate cards, change machines, coin counters, drop safes, etc.) are operating in a serviceable state. Manage relationship with systems vendor(s), and arrange repairs, as needed. Maintain and upgrade department equipment as necessary.
• Supervise the production of roll calls and make changes and adjustments to reflect the daily needs of the Department / Facility.
• Coordinate Security and Admissions staffing and activities at zoo special events / rental events as assigned. Implement and monitor safety and security plans to protect guests and staff working or attending special / rental events scheduled outside normal operating hours.
• Collaborate with other PPZ departments and other WCS Security and Admission departments to ensure consistent procedures across departments and facilities.
• Lead and plan safety and security training at PPZ. Ensure all security staff maintain required security licensing and attend annual training. Coordinate zoo-wide training for emergency procedures, first aid and CPR.
• Assist zoo guests with first aid, lost & found, reuniting lost children with parents / guardians, and other security / safety needs.
• Serve on the zoo's Emergency Response Team.
• Serve as the official firearms custodian for Prospect Park Zoo on behalf of WCS in accordance with requirements of the NYPD License Division. Safeguard and maintain zoo firearms and ammunition. Ensure firearms are in working order properly secured in a firearms safe.
• Ensure all required emergency drills are conducted at least annually in accordance with AZA Accreditation standards.
• Maintain and update the zoo's Emergency Manual. Develop new procedures and modify / improve existing protocols as warranted in collaboration with the Director and other WCS and City stakeholders. Review all emergency protocols at least annually. Stay current on regulations and best practices, including Association of Zoos and Aquariums (AZA) accreditation standards and related policies.
• Maintain FDNY Certificates of Fitness (e.g. F07 Fire and Emergency Drill Conductor and S95 Supervision of Fire Alarm Systems) to fulfill job functions. Ensure that other department staff obtain and maintain all appropriate Certificates of Fitness.
• Review all guest and staff accident reports. Recommend protocol changes and / or safety enhancements as warranted.
• Manage access / use of zoo service area parking to ensure adequate parking for approved staff and vendors.
• Manage the operation of animal feed machines, including, coin collection, restocking animal feed, and coordination with the Animal Department for acquiring animal feed. Coordinate repair and maintenance of machines.
• Lead cash management activities within the zoo. Coordinate and conduct money transfers with WCS Treasury Department and armored car representatives. Manage cash collection and delivery at all cashier locations within the zoo. Proof the Admissions safe to the designated amount and ensure sufficient amounts of coin and small bills are on site by utilizing cash exchanges.
• Monitor and report daily Admissions overages and shortages to WCS Treasury / Accounting.
• Maintain training and knowledge in the use and management of the zoo's POS Admissions software.
• Complete required reports as assigned by Zoo Director (e.g. attendance reports, accident investigation reports, daily facility reports).
• Lead department employee recruitment, training, and performance management.
• May serve as facility safety officer and represent PPZ at WCS Safety Committee meetings. Safety officer coordinates development / reporting of incident reports (guest / staff injuries), collaborates to assemble reports (staff / guest incident reports, training, and safety assessments) and chairs PPZ quarterly safety committee meetings / reviews).
• Represent WCS in a professional manner, establish and maintain positive, effective working relationships with employees, colleagues, City and other government agencies, outside contractors, and the general public.
• Actively support, advance, and uphold the Society's policies regarding Equal Employment Opportunity and Diversity, Equity, and Inclusion.
• Complete other duties as assigned by Zoo Director.

Qualification Requirements

Requirements :

Physical Requirements : The position requires work in office environments as well as outdoor work in all weather conditions. Tasks require manual dexterity for various tasks (e.g. computer keyboard, copier, mobile radios). Some tasks require kneeling, bending, navigating uneven terrain, and moderate lifting up to 50 pounds.

Equal Employment Opportunity Disclaimer

WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging in a diverse workforce. We are committed to cultivating an inclusive work environment and looking for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race / ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations / and similar categories. It is everyone's responsibility to ensure that we do not tolerate discrimination or harassment based upon a person's membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS's employment policies.

Note that the salary offer will reflect the selected candidate's individual experiences, skills and qualifications, internal equity, work location and country of work.

Salary Range : $75,000.00 to $85,000.00