Specialist IT Support

Job Description

• Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and remote desktop solutions.
• Support / troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
• 1st level identification and escalation of Major Incidents using the approved IT process.
• Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT
• Assist in creating knowledgebase articles.
• Work closely with other support teams including desktop support, NOC, application support, project managers and engineers to resolve technical issues.
• Stay current with system information, changes and updates.
• Follow all standard Service Desk policies and procedures.
• Assist with moving equipment from time to time.
• Other Supervisor-assigned duties as necessary.

Qualifications : Qualifications

The following experience / knowledge is a plus :

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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