Leveraging Liaison / Client Care

Description

Leveraging Liaison / Client Care Associate

At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Client Experience team in Buzzards Bay, MA. As a member of our team, you'll have the chance to utilize various skills while continuing to learn and grow your expertise.

About this role

The leveraging liaison supports the ECC medical team to provide the best quality medical care with a high standard of service for the client, the patient, and the referring veterinarian. The Leveraging Liaison works with the triage doctor to focus on patient care, diagnosis, and treatment. This position offers an opportunity to connect with the patients and clients and strengthen the bond between them and the veterinary team.

The Client Care Associate is the first and last impression of Cape Cod Veterinary Specialists, which impacts the client's overall experience. The CCA is an invaluable team member who communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and handles financial transactions. This position is client-focused and does not involve direct interactions with pets.

The weekly schedule for this role includes shifts as a leveraging liaison and other shifts as a client care associate.

Responsibilities and Functions

• Promote patient flow to limit client wait times.
• Communicate directly with referring doctors and hospitals.
• Communicate directly with the pet owners.
• Discuss estimates and finances with clients.
• Discharge patients according to the doctor's instructions.
• Process payments.
• CCA duties include checking people in and out, directing phone calls, and data entry

Salary, Schedule, and Benefits Include (but are not limited to)

Required Qualifications

Preferred Qualifications

About  Cape Cod Veterinary Specialists

Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.

Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to achieving optimal medical care.

So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.