Director, IT (Telecom) - REMOTE

Director Of It (Telecom)

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences, ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.

Key Responsibilities

Strategic Leadership

• Define and execute the vision and roadmap for unified communications, collaboration, and contact experience, integrating voice, digital, and authentication capabilities into a single, cohesive ecosystem.
• Advance the maturity of existing cloud-native UCaaS and CCaaS platforms (Genesys Cloud) through automation, analytics, and AI-driven optimization.
• Align communication and engagement strategies with business goals to enhance member satisfaction, workforce productivity, and service quality.
• Establish governance, key performance indicators, and service models that ensure operational excellence, transparency, and accountability.
• Manage departmental budgets, vendor contracts, and technology investments to achieve measurable business value and cost efficiency.

AI-Driven Contact Experience & Digital Engagement

Operations, Engineering & Service Excellence

Security, Compliance & Risk Management

Leadership, Culture & Talent Development

Job Qualifications and Skills

Education

Experience

Technical Expertise

Leadership & Interpersonal Skills

To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.