Talent.com
Scheduling Coordinator

Scheduling Coordinator

Frontline Dental Implant SpecialistsChula Vista, CA, United States
8 hours ago
Job type
  • Full-time
Job description

Overview

Scheduling Coordinator (Patient Service Representative, Patient Advocate) Frontline Dental Implant Specialists. The Scheduling Coordinators role is an administrative role with sales responsibilities. The Scheduling Coordinator will be responsible for ensuring all patients are responded to promptly and provide an excellent representation of the practice during all correspondence.

Responsibilities

  • Schedule appointments to production goals as directed.
  • Coordinate proper registration and forms necessary for appointments.
  • Verify insurance when applicable.
  • Greet patients warmly and notify the team of patients arrival. Maintain awareness of patient wait time and facilitate with the team.
  • Enter all patient information accurately and promptly.
  • Communicate schedule changes with the practice team in a timely manner; fill any open slots as they become available.
  • Maintain a high understanding of the practices lead-to-sales process.
  • Nurture leads and opportunities as defined by the lead-to-sales process training.
  • Be knowledgeable about providers, types of care, promotions, and financing options to answer questions appropriately.
  • Coordinate leads necessary consult appointment and team member hand-offs.
  • Collect patient co-pays and enter into the practice management software.
  • Use Salesforce accurately, entering correct notes and contact logs to document each contact.
  • Maximize the use of Salesforce by understanding features and advancing knowledge through available resources.
  • Maintain individual and practice statistics (KPI - Key Practice Indicators) as assigned.
  • Perform other duties as required.

Required Skills and Abilities

  • Excellent written and verbal communication skills
  • Superior interpersonal and customer service skills
  • Professional demeanor and pleasant phone voice
  • Basic computer skills; proficiency in MS products is a plus
  • Ability to maintain persistency and a positive call voice during challenging interactions
  • Ability to use computer while scheduling appointments

    • Education and Experience

  • High school diploma required; higher education preferred
  • 1+ year of prior call or customer service experience preferred
  • Fluent in English required; Spanish is a plus

    • Physical Requirements

  • Ability to sit at a desk for prolonged periods, use a phone, and work at a computer
  • Ability to move within the office for meetings, access equipment, and escort patients
  • Ability to lift 0-15 pounds if necessary

    • Company Benefits

    Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.

    Job Information

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Administrative
  • Industries : Dentists

    • Referrals increase your chances of interviewing at Frontline Dental Implant Specialists. Get notified about new Scheduling Coordinator jobs in Chula Vista, CA.

    #J-18808-Ljbffr

    Create a job alert for this search

    Scheduling Coordinator • Chula Vista, CA, United States