SaaS Customer Success Manager - Power & Renewables - 25483

Customer Success Manager

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. Further, this role is focused on customer retention and driving our Net promoter score to the world class level. This individual will ensure that by using technological solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring. Ready to roll up your sleeves, learn something new every single day and build a world class Customer Success team? Then this role is for you! The CSM is a catalyst to Enverus' operational and strategic priorities through effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow-up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer's team is required.

Primary Responsibilities

Build strong, trusted, and influential relationships with strategic customers, sales and the Organization

Extensive Project Management and Change Management experience with sales processes

Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services

Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions

Provide feedback to customers to streamline service and product delivery.

Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services

Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and / or can provide in the future

Responsible for day-to-day management and execution of Customer Success programs : the objectives and goals required to achieving metric improvements

Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s)

Proven results on delivering / exceeding goals on time, with an attention to detail.

Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization

Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results

Relationship Management : Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations

Demonstrate a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus

Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership

Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture

Requirements

5+ years experience in a customer facing technical SaaS position

Management and delivery of SaaS level solutions and services (preferably in the Power and Renewables or Oil and Gas industry)

Bachelor's degree in a technical discipline desired

Strong experience managing support and onboarding initiatives, and proven ability to build a world class team

Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure

Benefits

Enverus offers comprehensive benefits to our employees to include :

• Medical
• Dental
• Vision
• Income Protection (disability, life / AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• Healthcare Spending Account (HSA), Commuter
• Lifestyle & Wellbeing Program
• Pet Insurance

Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law. The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.