Customer Support Representative

A company is looking for a Customer Support Representative.

Key Responsibilities

Train customers on navigating and utilizing the software, addressing complex questions and support requests

Provide inbound call and email support to behavioral health professionals and practice administrators

Maintain support documentation by logging information in customer support software

Required Qualifications

2+ years of experience in a customer service role

2+ years of experience working remotely

Experience in a high-volume call center or phone support role is a plus

Experience with multichannel customer support / help desk software is a plus

Excellent computer and technical problem-solving skills required