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Veterinary Customer Service Representative

Veterinary Customer Service Representative

Ethos Veterinary HealthLawrence, MA, US
30+ days ago
Job type
  • Full-time
Job description

Client Care Specialist

Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team. Compensation : $18 - $22 pending experience & skillset. Schedule : Four 9-hour DAY shifts including one weekend shift per week.

Full-Time Benefits :

  • Uniform Allowance
  • Paid Time Off
  • Medical, Dental, Vision
  • 401(k) with employer matching
  • Employee Pet Discount
  • Short & Long-Term Disability
  • Health Savings & Flexible Spending Accounts
  • Life Insurance
  • Professional Development Assistance
  • Employee Referral Program

About Us : At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.

About the Role :

As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor / department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.

Responsibilities :

  • Prepare and review electronic medical records.
  • Assist with general information and appointment scheduling.
  • Process payments and assist in financial processes.
  • Answer phones and provide excellent customer service.
  • Fill medications with care and empathy.
  • Show understanding and empathy during end-of-life decisions.

    • Skills and Experience :

  • Previous experience in delivering exemplary client service.
  • Passion for providing a positive, friendly, and welcoming environment.
  • Excellent communication and organizational skills.
  • Superior interpersonal skills for positive working relationships.
  • Flexibility in schedule, including weekends and occasional holidays.
  • Previous experience in veterinary reception, medical secretary, or customer service preferred.
  • Fluent English skills (speaking & reading) are required for the role.

    • Mission : Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field.

    Apply now and be part of a compassionate environment where your skills and passion for animals are valued.

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    Veterinary Customer Service Representative • Lawrence, MA, US