Manager, Customer Field Service and Daytime Dispatch (Gas Utility)

Job Title : Manager, Customer Field Service and Daytime Dispatch (Gas Utility)

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

This role is responsible for managing customer field service activities such as meter reading, move ins / outs, disconnects, meter installs & maintenance, and emergency response. The incumbent will also manage day-time dispatch including prioritization, scheduling, dispatch communications, emergency response, and completion tracking. Scope also includes managing and operating the meter shop for local operations. This role will prioritize adherence to compliance, standards, codes and regulations, as well as current industry practices designed to ensure the safety of Liberty workers, customers and the general public.

Accountabilities : Management :

• Manage multiple utility maintenance programs to ensure operational reliability.
• Oversee and manage Liberty staff in their roles as emergency first responders and customer field service.
• Provide team leadership, employee coaching and development.
• Implement continuous improvement of departmental processes.
• Manage team budget.
• Facilitate effective collaboration within and between teams to effectively meet customer and business needs (including coordinating work with Resource Planning, Customer Service, Billing & Collections, etc.).
• Work with Resource Planning to set workload planning priorities for team.

Customer Field Service :

Scheduling and Tracking Service Personnel :

Safety :

Education and Experience :

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model.

What we offer :

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.