Transportation Operations CSR

Job Description

Job Description

Summary

• This position requires experience in 3PL transportation operations.

The Logistics Customer Service Representative assists our customers with the control of their flow of supply chain raw materials, works-in-progress, and finished goods, while ensuring customers’ pickups and deliveries are completed as required. The Logistics CSR is ultimately responsible for the outcome of assigned customer accounts , i.e. meeting customer expectations of pick up, delivery, escalation, problem resolution, presentation preparation and quarterly business reviews,

This high-profile position requires effective and proactive daily shipment status communication to customers, understanding customers’ challenges, working with Transportation Operations Dispatch to address demand shift and capacity constraints. Activities as well as work hours may fluctuate in response to demands and the needs of the Customer Service Department.

Key Outcomes Expected

Customer Service

Communication

Critical Skills, Knowledge and Behaviors

Education and Experience

Physical Demands

Must be able to work proficiently with computers and other office equipment. Will spend majority of time sitting working on computers and telephones. Work is performed in an office environment.