SUPERVISOR - PLAYERS CLUB

Job Description

Job Description

Overview

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24 / 7 hours, no last call, the party never stops!

• All employees eat free on shift in our dining room!
• Weekly pay, bonus eligibility, and the best benefit package in SWFL!
• Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year !

Seminole Hard Rock has been selected by Deloitte Private and The Wall Street Journal as a 2025 U.S. Best Managed Company Gold Standard Winner . The program honors and recognizes outstanding private companies around the globe and the achievements of their management teams on an annual basis.

In 2021, Seminole Hard Rock became the first privately-owned gaming company to earn the designation of a U.S. Best Managed Company. Gold Standard winners are reserved for those who have won the distinction for four or more consecutive years .

We believe in making “More in Paradise ” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world , Get In and Get Moving !

OUR COMMITMENT TO SERVICE :

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Summary :

Solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information assuring the highest standards of data entry.

Duties and Responsibilities :

Supervisory Responsibilities :

None

Qualifications :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

Must be able to work a flexible schedule to include evenings, weekends and holidays.

Education and / or Experience :

High school diploma or equivalent required. Previous commission, customer service, telemarketing or retail sales experience preferred.

Knowledge, Skills and Abilities (KSA’s) :

Excellent interpersonal communication skills are required.

Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner.

Language Skills :

Ability to read and understand all Seminole Tribe of Florida policies and procedures.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Must be able to complete standard Seminole Tribe of Florida forms and reports.

Mathematical Skills :

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Qualifications

WORK ENVIRONMENT

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).