Sr. Account Manager - Service Agreements

Sr. Account Manager - Service Agreements

Why Work at Rehlko : We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global : the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love This Job : Reporting to the Manager - Parts Business Development, the Sr. Account Manager - Service Agreements will oversee the growth of Service Agreements in North America. This Sr. Account Manager - Service Agreements role entails working with regional channel management in addition to cultivating relationships with Rehlko distribution service operators, strategizing Service Agreement initiatives in data, tracking, growth, and communication to meet aftermarket sales growth targets.

Location : Any US state

Work Mode : Remote

Travel Requirement : Ability to travel 25% of the time in North America

Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship now or in the future.

Responsibilities

Development Service Agreement Program : Assist distributor service personnel in program structure and growth. Professionally deliver presentations on Rehlko program initiatives, total value proposition, and incentive opportunities.

Product Management : Drive service agreement growth through the collaboration and implementation of new Rehlko Genuine Parts while delivering training on new product launches, programs and systems that are directly related to service agreements.

Business Intelligence / Customer Centricity : Develop and maintain a library of voice-of-the-customer tools and market intelligence data to prioritize tactical and strategic initiatives. Work with distributor leadership to serve as an advisor to distributors parts business growth and profitability.

Issue Resolution : Act as liaison between distribution and Rehlko Aftermarket Parts in resolving issues as needed.

Requirements

Bachelor's degree in business or related field required.

5+ years aftermarket parts service experience in global manufacturing, OEM, or B2B environment preferred.

5+ years of customer relationship management and aftermarket sales experience in a global manufacturing environment preferred.

Experience within power generation is a plus.

Candidate should be a strategic thinker, proactive, with good judgment and curiosity to identify and solve underlying business problems and develop business plans to grow aftermarket parts business.

Strong problem-solving, writing and presentation skills are required.