Administrative Assistant I - University Records (Registrar)

Job no : 528606

Work type : Staff Full Time

Categories : Other Staff Positions, Administrative & Office Support

POSITION TITLE : Administrative Assistant I

AGENCY : University of Massachusetts Dartmouth

SALARY : Grade 15

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES :

Serves as a member of the Office of University Registrar performing various enrollment-related transactions for students such as registration, grade reporting, transcript processing, transfer credit evaluation / posting, change of major, enrollment / degree verification, graduation, course scheduling data entry, etc. Functions as a backup to the Administrative Assistant II. (May receive ‘Out of Title’ pay for completing Administrative Assistant II-level duties, as appropriate.) Follows the University’s best practices to build and / or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

SUPERVISION RECEIVED Receives direct supervision from the Assistant Registrar, and functional supervision from Administrative Assistant II, Registrar, Associate Registrar, and Assistant Registrar(s) as appropriate.

DIRECT REPORTING STAFF May supervise 1-5 student workers.

DUTIES AND RESPONSIBILITIES :

• Perform student enrollment functions via walk-in, telephone, CRM, email / written correspondence, etc. Direct questions or inquiries to other staff as appropriate.
• Provide procedural assistance to students, faculty, and staff regarding registration, records maintenance, and other inquiries.
• Evaluate and post transfer credits per established university guidelines.
• Process various enrollment transactions, including but not limited to, add / drop, pass / fail, audit, grade entry / grade change, course withdrawals, change of major and minor, and miscellaneous academic record updates, including requirement terms.
• Investigate and resolve a variety of student course registration and academic record related inquiries and issues. Respond via appropriate communication (i.e. email, CRM, letter, telephone, etc.) to students, faculty and staff.
• Assist with enrollment and degree verification processing.
• Assist with course scheduling data entry.
• Conduct student record research and provide requested documentation in support of University audits and academic information requests.
• Prepare and maintain confidential files for students, including academic records, transcripts, departmental records, etc.
• Perform a variety of specialized electronic document imaging duties on a large volume basis; Scan student documents, check for accuracy and quality assurance; Data entry linking to individual student files; Correct inaccuracies. Manage document imaging queues and workflows. Responsible for document prep, document scanning, document indexing, and document quality control.
• Contribute to the development of office procedures and business workflow processes.
• Provide backup to other administrative staff in the Registrar's Office.
• Participate in the training of new staff.
• Perform other job-related duties and responsibilities as assigned.

MINIMUM REQUIREMENTS

QUALIFICATIONS REQUIRED

QUALIFICATIONS ACQUIRED ON JOB

DEPARTMENT : University Records

NO. OF POSITIONS : 1

INTERNAL / EXTERNAL POSTING : Yes

STATE FUNDED : No

SALARY : $55,103.10 to $77,442.04

HOURS : M-F 9am - 5pm

GRADE : 15

UNION : AFSCME

UMass Dartmouth offers exciting benefits such as :

Benefits for AFSCME Union- AFSCME

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.

To apply please submit a letter of interest, a current resume and the contact information for three professional references.

The deadline for internal applicants is October 24, 2025.

The review of internal and external applications will be ongoing until the position is filled.

Advertised : 14 Oct 2025 Eastern Daylight Time

Applications close :

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