Director, IT Support and Operations

Director, It Support And Operations

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.

Forbes is seeking a Director, IT Support and Operations, responsible for defining and executing the vision for Forbes' internal IT operations ensuring reliability, security, and efficiency across all corporate systems, end-user support, and infrastructure services. This is a hands-on, strategic leadership role reporting to the Vice President of Technology. This leader will oversee both the Helpdesk team (on-site and offshore) and the Infrastructure team, delivering world-class support experiences and maintaining secure, scalable systems that enable productivity across the organization. The ideal candidate is both a strategic modernizer and a technical contributor, capable of introducing automation, AI-driven processes, and next-generation tools to enhance IT service delivery.

This position is hybrid, requiring regular in-office presence at our Jersey City, New Jersey headquarters at least three days per week.

Responsibilities :

• Provide leadership and direction for corporate IT operations, including helpdesk, infrastructure, and identity management functions.
• Serve as a hands-on technical leader, assisting with escalated support tickets, troubleshooting issues, and mentoring team members on best practices.
• Manage and optimize IT service management workflows, ensuring efficient ticket handling, prioritization, and timely resolution.
• Lead efforts to modernize Forbes' IT operations by leveraging automation, AI, and data insights to streamline processes and reduce manual effort.
• Partner with departments across Forbes to understand technology needs, address pain points, and deliver consistent, high-quality support.
• Oversee employee lifecycle management processes, including onboarding, offboarding, and access control, ensuring secure and efficient execution.
• Collaborate with HR, Legal, and Compliance teams to manage sensitive and time-critical processes with discretion and accountability.
• Develop and implement policies, procedures, and workflows that strengthen system reliability, data integrity, and end-user satisfaction.
• Define and monitor key performance indicators (KPIs) and operational metrics to track service levels, responsiveness, and system performance.
• Direct the infrastructure team in maintaining and improving core corporate technology systems, ensuring uptime, scalability, and compliance.
• Identify and deliver automation opportunities that improve support operations, reporting, and self-service capabilities.
• Manage budgets, staffing plans, and vendor relationships, ensuring optimal use of resources and alignment with business priorities.
• Maintain comprehensive documentation, knowledge bases, and process records for transparency and continuity.
• Stay informed on emerging IT, AI, and automation trends to continuously evolve Forbes' internal technology ecosystem.

The Ideal Candidate :

Technology Environment :

The annual base salary range for this role is $130,000 - $145,000

Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company's pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!

Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, & Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time.

Forbes is an equal opportunity employer.