Mgr - Business Development (Contact Center)

Operation Development Manager

Reporting to the Executive Director, the Operation Development Manager is responsible for coordinating, implementing, and managing identified programs and strategic initiatives to grow the Enterprise Contact Center. This position collaborates with hospital clinics and stakeholders on new initiatives and programs to support the long-term organizational goals and to enhance and expand the contact center services. This position will be responsible for providing value-added services for all operation and business development related activities within the Enterprise Contact Center and will collaborate with business and operational staff and leaders to ensure programmatic success and effective communication across the department and organization.

Locations : Stanford Health Care

Daily Operation :

• Acts as a thought partner to ECC, Patient Experience, and Ambulatory leadership teams in identifying key priorities and strategic topics for ECC.
• Provides strategic guidance, ad hoc to ECC Leadership, including operations and shared services, as well as non-ECC stakeholders.
• Mitigates operational escalations, stalled or blocked implementations, and initiatives by proactively engaging with the appropriate stakeholders.
• Identifies continuous improvement opportunities to drive business excellence; supports the operationalization of those opportunities.
• Serves as a business advisory representative to key projects and programs.
• Reviews projects and program requirements and determines feasibility for implementation, and whether they are within scope of ECC purview.
• Identifies and monitors changing patterns of ECC operations and recommends responses.
• Identifies and develops ECC growth opportunities and partners with a cross-functional team, including ECC operations, ECC shared services, and external stakeholder teams to build-out from concept to implementation.

Operational Expansion Initiatives :

Education Qualifications :

Experience Qualifications :

Required Knowledge, Skills and Abilities :

Licenses and Certifications :

Physical Demands and Work Conditions :

Blood Borne Pathogens :

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $66.52 - $88.14 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.