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Operations Manager

Operations Manager

Allied USAPleasant Grove, UT, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : Operations Manager

Allied USA is seeking a highly motivated and results-driven Operations Manager to oversee and optimize our daily business operations. This role plays a critical part in ensuring the seamless coordination of our teams, including Customer Success, Drivers, Deal Desk Specialists, and Front Desk staff. The ideal candidate will be a strong communicator, highly organized, and comfortable leading diverse teams in a fast-paced environment.

General Operations Management :

  • Oversee day-to-day operations to ensure efficient scheduling, routing, and execution of medical waste pickup services.
  • Lead and support cross-functional teams including Customer Success, Drivers, Deal Desk Specialists, and Front Desk staff.
  • Monitor performance metrics and implement improvements where needed.
  • Ensure compliance with safety and regulatory standards related to medical waste management.

Customer Experience & Support :

  • Oversee Customer Success to maintain strong client relationships and resolve escalated service issues.
  • Collaborate with the Deal Desk team to streamline processes for new contracts, renewals, and client billing.
  • Support the Front Desk team to ensure smooth communication channels with customers and internal teams.

    • Team Leadership & Development :

  • Provide leadership, coaching, and performance management to direct reports across multiple functions.
  • Foster a positive, accountable culture where employees feel supported and motivated.
  • Ensure staffing, training, and scheduling align with operational needs.

    • Continuous Improvement & Compliance :

  • Identify opportunities to improve efficiency, reduce costs, and optimize processes.
  • Ensure company-wide adherence to OSHA, DOT, and state regulations for safe handling and transport of medical waste.
  • Assist leadership with special projects, reporting, and cross-department initiatives.

    • Qualifications :

  • Proven experience in operations management or a similar leadership role, preferably in logistics, transportation, or service industries.
  • Strong organizational and problem-solving skills with the ability to manage competing priorities.
  • Excellent communication and interpersonal skills to lead cross-functional teams and interact with customers.
  • Experience managing frontline staff (drivers, customer service, administrative support) preferred.
  • Proficiency with Microsoft Office and comfort learning new systems / software.
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    Operation Manager • Pleasant Grove, UT, US