Sr. Operations Specialist

Sr. Operations Specialist

Mechanics Bank is currently searching for an Sr. Operations Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Cerritos Administrative Office.

In this role, you will perform a wide variety of operational tasks, from minor to complex processes or functions. You will take accountability for the entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Assists in the day-to-day coordination of the departmental functions by utilizing work-flow management. Will actively participate in ongoing process improvements and efficiency initiatives within the team. You will utilize multiple system applications.

What You Will Do :

• Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and / or correct specialized and / or complex documents. Utilize appropriate resources as needed to complete tasks.
• Responsible for priority escalations and the handling of inquiries and issues escalated to the department.
• Organize and complete work accurately in accordance with established measures, deadlines and assigned goals.
• Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function.
• Provides excellent customer service to internal and external clients.

Who You Are :

Pay Range : $24.00 - $29.00 hourly

AIP / Bonus : up to 5%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes :

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.