Sales Manager

Job Description

Job Description

Position Overview

We are seeking a dynamic and motivated Sales Manager to join our team at our full-service hotel. The Sales Manager will support the Director of Sales in driving revenue through proactive sales efforts, client relationship management, and strategic account development. This individual will be responsible for securing and maintaining corporate and group business, negotiating contracts, and maximizing sales opportunities to meet and exceed revenue goals.

Key Responsibilities

Client Acquisition & Relationship Building : Secure new corporate and group business, while nurturing and maintaining strong relationships with existing clients.

Sales Strategy & Execution : Negotiate group rates and contracts, and maximize room and banquet facility sales to achieve revenue goals.

Direct Sales : Conduct outbound sales efforts, including cold calling (20-25 calls / day), tele-prospecting, and site tours.

Event Coordination : Work closely with the Front Desk and Banquet teams to ensure smooth execution of group bookings and special events.

Reporting & Tracking : Use property PMS systems and STS tools to update accounts, track leads, and generate weekly sales reports.

Event Representation : Attend trade shows, mixers, and local networking events to promote the hotel and generate business leads.

Collaboration & Communication : Actively participate in hotel meetings and ensure all departments are aligned with client requirements and event needs.

Customer Service Excellence : Ensure client needs are met with professionalism and efficiency, handling inquiries and complaints in a timely manner.

Qualifications

Experience : Minimum of 2 years of hotel sales experience preferred but not required.

Technical Skills : Proficiency with SalesForce / Delphi, and familiarity with hotel PMS systems.

Sales & Customer Service : Proven ability to build relationships and close business deals.

Communication : Strong verbal and written communication skills, with the ability to present information clearly to clients and team members.

Organizational Skills : Detail-oriented and able to manage multiple accounts and tasks efficiently.

Education : Bachelor’s degree in Hospitality, Business, or a related field preferred (or equivalent work experience).

Key Skills

Ability to manage and develop client accounts effectively.

Strong negotiation and closing skills.

Ability to perform site inspections and represent the hotel to prospective clients.

Proficient in Microsoft Word and Excel.

Professional appearance and demeanor.

Ability to work as part of a team to achieve hotel and departmental goals.

Additional Requirements

Ability to conduct site tours and move throughout the property.

Must be flexible and available to work evenings, weekends, and holidays as needed.

Regular attendance in compliance with hotel standards.

Comply with all Wyndham and property-specific policies and standards.

Why Join Wyndham?

Competitive compensation and benefits.

Opportunities for career growth and development within Wyndham’s global network.

Work in a supportive, team-driven environment focused on success and growth.

Be part of a recognized global hotel brand with a strong focus on guest experience.