Service Advisor

Job Title : Service Advisor

Location : Great Falls Montana

Company : I-State Truck Centers

Were growing and looking for an energetic customer-focused Service Advisor to join our Great Falls team. If you love solving problems building relationships and keeping heavy-duty trucks rolling this is your opportunity!

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians a Service Advisor ascertains the cause of the issue(s) that prompted a given customers visit works to address and resolve those issues. Were looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence then we want to hear from you.

Interstate Companies Inc. is a dynamic organization that provides rewarding careers for more than 1700 employees in its corporate office and five operating units Interstate Assembly Systems Interstate Bearing Systems Interstate Energy Systems Interstate Power Systems and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment Off Highway Equipment and Agriculture Equipment.

At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction every single day!

Service Advisor Responsibilities :

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Service Advisor Requirements :

Service Advisor Qualities :

Employee Benefits

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

#IPSRT

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Advisor

Experience : years

Vacancy : 1