Operations Manager

Operations Manager

Think of yourself as the captain of your department not just anyone is cut out for this role! At TaskUs, we don't just hire employees; we hire top-tier problem-solvers who thrive in dynamic, high-stakes environments. As an Operations Manager, your mission is to lead your team, drive operational excellence, and ensure that every incident and emergency response is handled with precision and care.

Imagine yourself starting your day with one thing in mind : it's not just about KPIsit's about keeping your fleet, team, and operations safe, efficient, and ready to handle anything. Your work will directly impact the overall customer experience, ensuring that every interaction is safe, smooth, and effective.

Responsibilities :

• Ensure the Emergency Response Team (ERT) consistently meets operational KPIs, incident response times, and safety benchmarks.
• Create innovative processes and strategies that empower each team member to perform at their best in high-pressure situations.
• Be visible and approachablewalk the floor, connect with your team, provide coaching, and make them feel valued.
• Identify each teammate's strengths and areas for growth, assigning tasks that challenge them while showcasing their talents.
• Manage, mentor, and develop team members to ensure long-term growth and operational excellence.
• Coordinate with cross-functional teams (Safety, Operations, Engineering) to handle incidents efficiently and safely.
• Develop, implement, and continuously improve emergency protocols, incident response playbooks, and readiness drills.
• Monitor and analyze metrics, using data to drive decisions, optimize workflows, and improve performance.
• Develop, maintain and improve Emergency Response Team procedures, incident command protocols, and escalation frameworks.
• Manage ERT staffing, deployment planning, and resource readiness including field units, support vehicles, and on-call rotations.
• Coordinate responses to incidents involving autonomous vehicles (mechanical, software, environmental) and ensure proper escalation, root-cause review, and mitigation.
• Partner with Safety, Operations, Legal, Communications, and Engineering teams to ensure incident handling aligns with regulatory, compliance, and company standards.
• Monitor and report on operational metrics (e.g., incident response time, de-escalation rate, repeat incident reduction) and drive continuous improvement initiatives.
• Oversee training, simulation exercises, and readiness drills for ERT members and partner vendors.
• Develop contingency and business continuity plans for high-impact scenarios and support expansion into new markets.
• Ensure vendor and partner performance meets safety, quality, and cost standards.
• Manage department budget, staffing forecasts, and vendor contracts tied to emergency operations.

Qualifications :

Minimum Requirements :

Job Expectations :

This role will be dedicated to managing the ERT Team

Competencies :

How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI : In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO : TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.