Lead Medical Services Assistant

Position Details

Position Information

Recruitment / Posting Title

Lead Medical Services Assistant

Job Category

Staff & Executive - Healthcare - Medical and Patient Services

Department

RWJ-Neurosurgery-Meb

Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Lead Medical Services Assistant for the department of Neurosurgery at the Robert Wood Johnson Medical School.

The primary purpose of the Lead Medical Services Assistant is to serve as a core member of the practice operations team. This position is responsible for assisting in the implementation of the daily operations of the practice as directed by the Practice Manager to support effective and efficient practice operations.

Among the key duties of this position are the following :

• Models and ensures the delivery of exceptional patient experience across all touchpoints including in-person, telephone, and telehealth interactions and provides service recovery when needed.
• Ensures team advises patients regarding preparation of necessary forms and counsels patients regarding paperwork requirements.
• Ensures all pre-certification and / or prior authorization from insurance companies for patient management are obtained at least 10 business days before the IR procedure / surgery date and started at least three business days after received (auth needed work queue).
• Ensures all provider EMR and other correspondence to physicians, patients and other providers occurs within one business day of receipt as evidence by team in basket management.
• Monitors patient flow throughout the day and proactively address delays or workflow concerns, escalating to leadership when necessary.
• Performs any online functions, in the clinical or financial systems, as the technology and processes evolve.

FLSA

Nonexempt

Grade

210

Salary Details

Minimum Salary

31.760

Mid Range Salary

32.260

Maximum Salary

33.230

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include :

Position Status

Full Time

Working Hours

Standard Hours

40.00

Daily Work Shift

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

Teamsters 97

Payroll Designation

PeopleSoft

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

Certifications / Licenses

Required Knowledge, Skills, and Abilities

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number

25ST1822

Posting Open Date

Special Instructions to Applicants

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Downtown New Brunswick

City

New Brunswick

State

NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action / Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address :