ABA Therapy Operations Manager

Job Title : Operations Manager

Location : 100% Remote

Reports To : CEO

Compensation : $110,000 / year + health benefits

About HOUSE OF HEARTS ABA

HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision.

Position Summary

The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments . This includes oversight of staffing , scheduling , intake , billing , and ensuring a responsive and client-centered experience throughout the care journey.

This is a 100% remote position , ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.

Key Responsibilities

Staffing & Scheduling

Oversee the full staffing pipeline from onboarding to deployment

Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit

Monitor coverage and address scheduling gaps or conflicts in real time

Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members

Client Services Oversight

Ensure new clients are onboarded efficiently and service start timelines are met

Partner with clinical leadership to ensure visibility into client progress and support needs

Monitor service delivery for consistency with authorized care

Address operational barriers and client concerns swiftly and professionally

Intake & Onboarding Oversight

Supervise the intake team and manage the intake process from inquiry through service launch

Oversee benefit verification, authorization, and document collection

Maintain quick turnaround times to minimize delays in care

Refine and optimize intake workflows for scalability and quality

Billing Oversight

Oversee the billing team to ensure timely and accurate claims submission

Monitor claim trends, denials, and payment issues; coordinate timely resolutions

Collaborate with verification and authorization teams to avoid billing disruptions

Maintain oversight of quality control and accountability in the revenue cycle

Operational Leadership

Act as the operational bridge across clinical, billing, and administrative functions

Track and analyze KPIs related to efficiency, staffing, client conversion, and claim success

Develop, maintain, and enforce SOPs and workflows to ensure standardization and compliance

Identify inefficiencies and implement solutions to improve internal systems and client outcomes

Team & Culture

Build and support a culture of clarity, accountability, and mission alignment

Mentor and lead team members in intake, scheduling, and billing functions

Promote seamless communication and collaboration across departments

Champion a solutions-focused mindset and encourage proactive problem-solving

Qualifications

Minimum 3 years of experience in healthcare operations, ABA, or a similar client-service field

Proven leadership experience overseeing cross-functional teams and workflows

Exceptionally organized and process-driven, with strong follow-through

Excellent communication and problem-solving skills

Proficient with Google Workspace, EHRs, CRMs, and scheduling systems

Bachelor’s degree required; Master’s degree preferred

What We Offer

$110,000 annual salary

Comprehensive health benefits

Paid time off and flexible holiday policy

100% remote work environment

Opportunity for growth and advancement within a mission-driven, expanding organization

Supportive leadership and a collaborative, high-impact team culture