Patient Services Coordinator (PRN Pool)

Patient Services Coordinator (PRN Pool)

Serves as an initial point of contact in a clinic setting by performing check-in / check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential functions include :

• Books appointments utilizing computer system. When booking appointments, also confirms and / or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker's Compensation claims, ensures that paperwork is complete, and performs follow-up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Other duties and responsibilities may include :

Qualifications :

Education and Experience :

Required : High school diploma or GED. Experience using a PC in a Windows environment.

Preferred : Experience working in a medical setting.

Knowledge, Skills and Abilities :

Work Schedule : On an as needed basis (PRN) during Monday-Friday 8am-5pm