Software Implementation Specialist

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.

We operate with integrity , work with purpose , and always put safety first . Our culture is built on kindness , respect , and work-life balance , because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're passionate, skilled, and ready to grow— we want you on our team.

Role Summary :

This is a leadership role for a systems-minded professional who thrives at the intersection of technology, operations, and innovation. You will oversee the configuration, integration, and continuous improvement of our software platforms, drive automation initiatives, and lead cross-functional efforts to enhance operational efficiency. You’ll also spearhead AI-related projects, including chatbot deployment, intelligent workflow automation, and data optimization strategies.

Key Responsibilities :

• Lead the implementation, configuration, and optimization of ServiceTitan and other internal platforms to support business growth and operational excellence.
• Design and manage automation workflows across departments using tools like Zapier and AI APIs.
• Develop and execute AI-driven initiatives , such as intelligent customer communication systems, predictive analytics, and chatbot integrations.
• Collaborate with department heads to identify process inefficiencies and translate business needs into scalable technical solutions.
• Create and maintain internal documentation , SOPs, and training materials to support software adoption and usage.
• Oversee testing, data validation, and troubleshooting during software rollouts and upgrades.
• Analyze user feedback and system performance to refine configurations and improve usability.
• Stay current on emerging technologies and recommend tools that align with company goals.

Requirements :

Benefits & Perks :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.