IT Systems Specialist II

Job Details

Job Location

TFHE-The Foundation for Hispanic Education - San Jose, CA

Salary Range

$68700.00 - $75000.00 Salary

Description

Under the direction of the Director of Technology the IT Systems Specialist II serves as the senior-level technical lead within the department providing both direct support and systems-level oversight across The Foundation for Hispanic Education. This role bridges the gap between entry-level support technicians and IT management. The Specialist is responsible for resolving complex support requests, managing district-wide platforms coordinating with departments and vendors and ensuring secure and reliable technology for students and staff. This position plays a key role in maintaining critical systems training users and implementing solutions that support instruction and operations.

DUTIES AND RESPONSIBILITIES :

• Technical Support and Troubleshooting
• Provide advanced troubleshooting and support for hardware software and networked devices including Chromebooks desktops laptops printers phones and audiovisual systems
• Respond to help desk requests through TFHE's internal system One to One Plus ensuring timely documentation and resolution
• Diagnose and repair common device issues including imaging and setup
• Assist with deployment setup and replacement of student and staff devices including large-scale Chromebook rollouts
• Systems and Platform Configuration
• Configure maintain and support TFHE's core technology platforms including PowerSchool Google Admin Console Apple School Manager Mosyle and PaperCut
• Manage user accounts system permissions and security settings across administrative and instructional systems
• Implement updates patches and integration of tools in collaboration with other departments
• Monitor systems and recommend improvements for stability and security
• Data Privacy and Security
• Support the protection of student and staff information by adhering to FERPA privacy best practices and district protocols
• Assist in overseeing security controls such as access management monitoring tools and safe device use across all campuses
• Coordinate with vendors and the Director of Technology on privacy agreements and technology-related compliance matters
• Leadership and Coordination
• Act as the primary technical lead under the Director of Technology supporting cross-departmental initiatives and communicating with school leaders
• Provide training to staff and stakeholders on platforms devices and workflows as needed
• Lead project execution including deployments migrations and school site implementations
• Collaborate with outside vendors on repairs licenses and software issues

OTHER RESPONSIBILITIES :

Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS :

PREFERRED CERTIFICATIONS :