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Sales Support Team Member
Sales Support Team MemberJoe Van Gogh Inc • Hillsborough, NC, US
Sales Support Team Member

Sales Support Team Member

Joe Van Gogh Inc • Hillsborough, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Purpose Summary :

The Sales Support Team Member helps maintain and expand Joe Van Gogh’s wholesale relationships. This position visits customer accounts, assists with deliveries, and helps with grocery demos. It requires a fluid work schedule and must address immediate issues / concerns that come up during the workweek.

Reports To : Sales Manager Status : Full Time / Hybrid

Responsibilities

  • Assists in facilitation of wholesale customer onboarding process by training on site, building rapport with account leadership, and troubleshooting issues with equipment.
  • Schedules and completes regular on-site visits; documents equipment specs and condition, product quality, use of branded materials, and other details in CRM.
  • Brainstorms and tests strategies to build internal sales of seasonal coffees and allied products, highlight new product releases, and encourage training participation.
  • Works with Sales Team to create wholesale program structures to improve efficiency and performance metrics to track progress of Joe Van Gogh’s wholesale strategy.
  • Act as a liaison for customers in our growing ecosystem.
  • Sales Support Team Member is encouraged to think outside the box and be innovative with what businesses may be interested in carrying Joe Van Gogh products.
  • Help coordinate and participate in grocery demos.
  • Assist with deliveries.

Job Requirements

  • 36 – 40 hours per week.
  • Exceptional interpersonal and customer service skills.
  • Demonstrated ability to communicate and collaborate effectively.
  • 1+ years of specialty coffee experience.
  • Strong motivation and ability to work independently.
  • Demonstrated teaching ability, passion for helping others learn.
  • Time management skills and flexibility in prioritization.
  • Criminal background check as required by JVG’s institutional partners.
  • Ability to work weekends and on call.
  • Some out-of-town travel required.
  • Reliable transportation and a valid NC Driver’s License.
  • Prolonged, frequent ingestion of coffee and tea.
  • Prolonged periods of time on feet.
  • Ability to lift 50+ pounds.
  • Requires significant driving to and from customers’ accounts.

    • The ideal candidate should have the below characteristics :

  • Excels in Collaborative Environments
  • Outgoing
  • Flexible
  • Willingness to go the extra mile
  • Creative Problem Solver
  • People person
  • Patient
  • Innovative
  • eagerness to learn the ins and outs of the specialty coffee industry.
  • Please note this position prohibits the wearing of perfumes, colognes, or fragrances.
  • All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.
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    Sales Team Member • Hillsborough, NC, US

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