Systems Administrator II

Job Description

Job Description

Description :

Athenix Solutions Group is looking to hire a Systems Administrator in the Annapolis Junction, MD area. You will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. This includes managing IT system infrastructure and any processes related to these systems. You will provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc. There will be Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems, providing support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Responsibilities :

• Provides support for implementation, troubleshooting and maintenance of IT systems
• Manages the daily activities of configuration and operation of IT systems
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process
• Provides in-depth experience in trouble-shooting IT systems
• Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

This position requires the individual to work a rotating Panama Schedule.

Requirements :

Equal Opportunity Employer, including disability and protected veteran status.