Provider Relations SpecialistClaimReturn LLC • Dallas, TX, US

Provider Relations Specialist

ClaimReturn LLC • Dallas, TX, US

4 days ago

Job type

Full-time

Job description

Job Description

Provider Relations & Refunds Specialist is the lifeblood of ClaimReturn, the leading healthcare data analytics and recovery service that helps payers identify and recover improperly paid medical claims.

What You'll Do Daily

Relationship Building & Communication (Core Focus)

Contact healthcare provider offices to explain refund requests with professionalism and empathy
Navigate to the right department / decision -maker (typically accounts payable, practice manager, or billing)
Build trust-based relationships that facilitate smooth refund processing
Overcome objections diplomatically using your healthcare knowledge and our supporting documentation
Communicate the rationale for refund requests clearly and persuasively

Case Management & Execution

Own your portfolio of cases from initial contact through payment receipt

Advance 30+ cases daily through strategic follow-up and relationship nurturing

Make 30+ productive calls per day with purpose and efficiency

Maintain meticulous case notes using our standardized templates

Performance & Results

Achieve monthly recovery goal of payments received

Meet daily productivity metrics while maintaining quality relationships

Approach each case with urgency balanced with professionalism

Adapt your communication style based on provider responsiveness and concerns

What You Bring

Required Qualifications :

2-5 years of healthcare practice management experience (revenue cycle management, practice administration, office management, billing supervision, or similar client-facing healthcare operations roles)

Bachelor's degree from an accredited university

Strong understanding of :

Healthcare revenue cycle management

Medical practice operations and workflows

Accounts payable and collections processes

Medical billing and coding basics

Excel proficiency (you'll work with case data, tracking, and reporting)

Exceptional interpersonal skills – you can build rapport quickly and maintain it under pressure

Work Environment & Schedule

Location : On-site in Farmers Branch, TX (100% in-person collaboration)

Schedule : Monday–Friday, 8 : 00 AM – 4 : 30 PM

No weekends, evenings, or holidays!

Punctuality and consistent attendance are essential to team success and achieving metrics

What We Offer

Compensation & Benefits :

Competitive base pay + bonus / incentive rewards plan = "Pay for Performance"

Virtual comprehensive healthcare for you & your family- 100% free!

Discount dental and vision plan- 100% premium paid for employee

Generous time-off package

Ready to Make an Impact?

Let's transform the future of healthcare together - apply today!

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Provider Specialist • Dallas, TX, US

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