Community Information Exchange (CIE) Care Coordinator

Job Description

Job Description

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!

Program Overview :

The St. Louis Community Information Exchange or CIE is a network of regional partners focused on improving the health and wellbeing of people in the St. Louis Region. Using a shared technology, partners share information and coordinate efforts to deliver holistic, person-centered care that helps families move from crisis to long-term stability.

Position Overview

Facilitates network referrals that come to the CIE Coordination Center through a network provider, via an online Assistance Request form, or by phone. The Care Coordinator ensures clients are connected to the best programs to address their needs. Conducts assessments and screenings over the phone and follows up with clients according to established guidelines. In addition, Care Coordinator monitor cases being handled by providers, ensuring network standards are being met.

General Responsibilities :

Respond to inquiries from various sources while maintaining a high level of customerservice

Professionally and sensitively perform intake, screenings, and assessments, gathering information and entering data into Customer Relationship Management systems (CRM).

Screen clientsforprogrameligibilitytoin - houseprograms,completingformsthoroughlyand

Provide accurate and relevant information to clients and make accurate, direct referrals to in network providers using the CRM, monitoring provider progress in serving referred to clients.

Work within 2-1-1 CRM to find non-network partners for needs notable to be met within the CIE provider network.

Complete follow-up calls to assess for accuracy of non-network referrals, reassessments of needs,

Develop relationships within-network providers and attend CIE Workgroup and Partner Agency virtual

Meet regularly with leadership to address questions, receive performance feedback, and voice

Knowledge, Skills and Abilities :

Bachelor degree preferred; or High School Diploma plus 3 or more years of experience in social service

Advanced customer service and problem-solving skills

Have basic knowledge of socia lservices systems and how individuals access services

Must have good t o excellent written communication verbal skills, empathetic listening skills

Ability to work under high level of attention to detail

Ability to successfully assess a situation and make recommendations based on various factors

Must be able to handle difficult situations with mature attitude, judgment, poise, tact

• Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer