Title Specialist II (Manheim)

Title Specialist II

Company : Cox Automotive - USA

Job Family Group : Vehicle Operations

Job Profile : Title Specialist II

Management Level : Individual Contributor

Flexible Work Option : No remote option; must work at a specified Cox location

Travel % : No

Work Shift : Day

Compensation : Hourly base pay rate is $17.74 - $26.59 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Job Description

Job Responsibilities :

• Process and reassign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, release of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with manager / supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Provide quality, efficient customer service through face to face, e-mail, and phone support. Answer questions and provide support.
• Perform basic data entry into the AS400 computer system as well as the Windows based Customer Service Application and Title Management System.
• Contact clients weekly for updates on outstanding vehicle titles and enter notes in the corresponding records in the Title Management System.
• Run, sort, and audit miscellaneous reports for title inventory and payment information and complete any necessary steps to address incorrect records.
• Assist with title audits.
• May travel within the front office market center (North Carolina, Darlington, and Wilmington locations) with managers to help assist when needed.
• Will be responsible for taking client phone calls in relation to front office issues.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications :

Work Environment : Office setting

Drug Testing : To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits : Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us : Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page.