Medical Assistant 2 - PACE

3364 Beyer Blvd-California, San Diego, California, United States of America

Job Description

Posted Monday, July 28, 2025 at 10 : 00 AM

Position Summary :

Under direct supervision of the PACE center manager and within established scope of practice, the PACE Medical Assistant assists with coordinating multidisciplinary services, panel management and population health services, including clinical / behavioral health and administrative duties that range from answering telephones, greeting and scheduling participants, and explaining all aspects of procedures / services provided.

The PACE Medical Assistants role is to improve health outcomes through scheduling multidisciplinary (preventative, maintenance care and behavioral health) appointments, educating participants, building the medical home between participants and practitioners and enhancing communication and continuity of care; including but not limited to : preparation for examinations (clinical and behavioral health), as directed by San Ysidro Health policies and procedures in a clinic setting.

The PACE Medical Assistant uses a culturally-sensitive approach with all participants - in person, by telephone or video, or web portal.

The PACE Medical Assistant works with the entire care team to increase participants access to appointments, services and health care / behavioral health resources, including working with Psychiatry, Psychotherapy, and Substance Use Disorder / Addiction Medicine as needed, thereby supporting participants self-care management goals.

Essential Functions of the Job :

• Team to identify and implement actions for improving population management outcomes.
• Documents pertinent participant information, procedures and participant responses in participants' electronic health records, following established San Ysidro Health guidelines and maintaining participant confidentiality. Documentation expectations include in-person interactions as well as Video and Phone interactions.
• Implements actions for increasing productivity such as : scheduling participants for provider visits, specialty appointments, Dialysis; coordinating any participants needs prior to appointment (including Translation, transportation, companionship, etc.); anticipating and scheduling appointments into open slots for same day appointments; proactively maintaining full provider schedules; contacting participants who have missed appts to reschedule.
• Performs routine clerical functions as assigned (i.e. screening, data entry, answering phones, scheduling appointments).

Screenings include : PHQ-9, GAD-7, DAST-10, AUDIT, informed consent, and others as needed

Additional Duties and Responsibilities :

Job Requirements

Experience Required :

Education Required :

Certifications Required :

Verbal and Written Skills Required to Perform the Job :

Technical Knowledge and Skills Required to Perform the Job :

Equipment Used :

Working Conditions and Physical Requirements :

Universal Requirements :

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

3364 Beyer Blvd-California, San Diego, California, United States of America

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