Operations Supervisor - Lloyd Center Ice Rink

Operations Supervisor - Lloyd Center Ice Rink

Operations Supervisor - Lloyd Center Ice Rink

LOCATION : Portland, OR

DEPARTMENT : OPERATIONS

REPORTS TO : OPERATIONS MANAGER

STATUS : PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY

Lloyd Center Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Portland, OR. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Lloyd Center Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Provide courteous and friendly service to all guests and staff
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Assist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentals
• Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Ensure correct equipment is available for all games
• Monitor ice operations
• Respond to all incidents, accidents, injuries, and altercations as needed
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Assigning duties to staff during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Responsible for opening and closing of facilities
• Communicate to management on event set and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS :

WORKING CONDITIONS AND PHYSICAL DEMANDS :