Customer Support Specialist

As a Customer Support Specialist, you will be the face of our company, providing outstanding service and assistance to our valued customers. Your key responsibilities will include :

• Responding to customer inquiries via phone and in person.
• Assisting customers in finding the right products to meet their needs.
• Providing accurate quotes and processing customer orders efficiently.
• Troubleshooting customer concerns and delivering effective solutions.
• Documenting customer interactions and updating accounts diligently.
• Proactively generating new sales leads to contribute to our growth.
• Learning our comprehensive suite of products and services to better assist customers.
• Collaborating closely with the warehouse team to address order and shipping issues.
• Working with the Finance department to ensure accurate billing and documentation.
• Managing customer interactions across different time zones effectively.
• Preparing client quotes, proposals, and presentations with precision.
• Maintaining a high level of accuracy and attention to detail in all tasks.
• Exhibiting strong multitasking abilities to meet deadlines in a fast-paced environment.
• Providing prompt customer feedback and issue resolution to enhance satisfaction.
• Submitting timely activity reports to keep track of progress.
• Demonstrating proficiency in computer skills, particularly in MS Windows.
• Fully understanding our product offerings and pricing structures.
• Being mindful of schedules and committed to delivering all projects punctually.
• Collaborating with internal and external Project Managers to ensure all deliverables are on track.

Note : Duties and responsibilities may evolve based on business needs.