RN Mission Control and Transfer Center

Job Summary

Responsible for ensuring the safe, successful, and timely coordination of patients across Spectrum Health. Supports safe bed assignment and patient flow based on the clinical needs of patients utilizing appropriate hospital resources. Coordinates and evaluates patient flow processes relating to taking, accepting, and triaging of calls as well as resolves operational issues surrounding patient placement and throughput by collaborating with clinical and operational teams.

Essential Functions

• Coordinate all aspects of patient transfers between healthcare facilities (hospitals, long-term care, medical offices, etc.), departments and / or nursing units. Using complex acuity protocols for time sensitive medical events, obtains pertinent information to identify appropriate level of care needed for patient placement and safe patient transport. Serve as a communication link between physicians / ED staff / inpatient unit staff and provider office staff as necessary to assure appropriate access and resources.
• Plan, prioritize and direct patient transfer and placement requests by evaluating pending discharges, transfers and bed availability and collaborating with operational leadership to ensure timely transfer. Communicates with medical staff, clinical and operational teams to facilitate appropriate placement of inpatients and efficient patient throughput. Escalates barriers through established chain of command.
• Utilizes knowledge and understanding of acuity of disease processes, in addition to knowledge of emergency critical care of adult, adolescent, pediatric and geriatric patients to triage appropriately and communicates clinical updates to clinical staff.
• Maintain continuity and accuracy of documentation. Maintain service level commitments by handling calls in a timely manner. Adheres to appropriate standards of practice, policies and procedures.
• Actively participates in process improvement initiatives to improve patient safety and outcomes. Uses safety behaviors to maintain a safe and high reliability workplace.
• Acts as a resource to support the Transfer Center department functions and assists with training and mentoring new staff.

Qualifications

How Corewell Health cares for you

Primary Location

SITE - th St - Grand Rapids

Department Name

Mission Control - GR

Employment Type

Part time

Shift

Night (United States of America)

Weekly Scheduled Hours

24

Hours of Work

7 : 00pm-7 : 00am

Days Worked

Variable

Weekend Frequency

Every other weekend

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling .