Technical Support Specialist - Rescue 21 Communications Systems

Technical Support Specialist - Rescue 21 Communications Systems

Support the Rescue 21 System, the U.S. Coast Guard's maritime emergency and distress communication network, by providing advanced troubleshooting, technical support, and system-level customer assistance for mission-critical operations.

Responsibilities :

• Respond to customer inquiries via phone, email, or chat regarding system installation, operation, maintenance, and compatibility.
• Diagnose and resolve complex issues related to electromechanical equipment, software applications, and networked / wireless systems.
• Document technical support activity, track recurring issues, and contribute to product quality improvement efforts.
• Escalate unresolved issues to engineering teams, reporting software bugs or design / reliability problems.
• Provide support to field engineers, technicians, and internal teams, including troubleshooting and debugging support.
• Participate in installation, configuration, and end-user training for Rescue 21 systems.
• Ensure all repair and support activities align with customer quality standards and company procedures.
• Interface directly with highly technical end users and government customers in mission-critical environments.
• Manage technical service delivery and issue resolution for customer programs and system deployments.

Qualifications :

Preferred Qualifications :

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Final position level and pay will be based on experience.

To apply, send resume to resumes@

For more active job openings :

For more information about Moseley visit :