Help Desk Analyst @ Conyers, GA

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, MRoads, is seeking the following. Apply via Dice today!

Hi,

Title : Help Desk Analyst 1

Duration : 12+Months

Location : Conyers, GA 30013

LOCAL CANDIDATES ONLY and MUST have Call Center exp

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications :

Preferred Qualifications

Knowledge of Apple iOS

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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