Assistant Program Director

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

BronxWorks Homebase assists more than 3600 households with housing retention and stabilization services in the South Bronx. We achieve this by providing services to include case management, public benefits advocacy, referrals to available resources, mediation, and financial literacy workshops.

BronxWorks is seeking a highly motivated Homeless Prevention Assistant Program Director to join our Homebase team. As an Assistant Program Director, you will play a critical role in helping individuals and families at risk of homelessness stay stably housed or relocate to stable housing. Your responsibilities will include oversight, coordination, and administration of daily program operations. You will be expected to ensure high quality of service delivery, compliance with contractual obligations, and staff development. The Assistant Program Director will play a key role in supervising program staff, managing workflows, supporting data collection and reporting, and fostering a collaborative and client-centered environment. You will lead a team of supervisors and case managers in connecting clients with resources like rental arrears assistance, public benefits and housing vouchers. The ideal candidate will thrive in a fast-paced environment, have the ability to multi-task, be flexible to programmatic change and adapt accordingly, be extremely organized, and be adept at working with multiple software platforms. We are looking for a desire to work with an at-risk population, strong assessment and analytical skills, and excellent verbal and written communication abilities. Our team offers a collaborative work environment, with a standard Monday-to-Friday schedule and the potential for one work-from-home day per week, offering flexibility and work-life balance. We also offer a competitive starting salary, recognizing the value of your skills and experience. If you're passionate about making a difference in the Bronx community, we encourage you to apply. Please note that only resumes with cover letters will be considered.

RESPONSIBILITIES

• Assist the Program Director in the overall management and strategic planning of the program.
• Provide direct supervision and support to program staff, including supervisors, case managers, specialists, and administrative staff,
• Oversee day-to-day operations to ensure services are delivered effectively and in alignment with program goals and contractual requirements.
• Monitor staff performance, conduct regular supervision, and support professional development and training.
• Ensure timely and accurate documentation in case management systems and assist with quality assurance reviews.
• Collaborate with internal departments and external partners to support program coordination, client needs, and community engagement.
• Assist in preparing reports for funders, internal leadership, and auditors by tracking data and ensuring compliance with reporting standards.
• Participate in staff hiring, onboarding, and evaluations.
• Serve as a liaison when the Program Director is unavailable and represent the program at meetings or events as needed.
• Help address escalated client concerns, programmatic issues, or emergencies in collaboration with leadership.
• Stay informed on relevant policies, regulations, and best practices to inform program improvements.
• May also assume direct service or program delivery responsibilities, as needed.
• Responsibilities may evolve or expand over time in response to program needs.
• Participate in hiring, disciplinary actions, and performance evaluations for case management staff.
• Conduct community outreach to increase program visibility and recruit potential clients.
• Conduct telephone screenings to assess client eligibility and schedule intake appointments as appropriate.
• Audit client documentation regularly for accuracy, completeness, and adherence to program standards.
• Participate in internal administrative and team meetings to contribute to program planning and improvement.
• Collaborate with BronxWorks management to address programmatic and staffing concerns as they arise.
• Provide supervision, guidance, motivation, and performance coaching to direct reporting staff to support professional growth and excellence.
• Strategically plan and coordinate program activities to achieve contract goals and meet or exceed performance targets.
• Exercise sound judgment and make informed decisions within designated authority levels, following established policies and procedures.
• Navigate and resolve resistance to change among clients, staff, and supervisory or funding bodies with professionalism and sensitivity.
• Ensure that all client and program files meet funder standards and adhere to BronxWorks’ internal Quality Assurance protocols.
• Review and analyze program and demographic data to identify trends and inform improvements to service and delivery.

Education and Training

QUALIFICATIONS

PHYSICAL REQUIREMENTS

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.